P: 016-513 9315

E: cusserv.rx@gmail.com

Exchange & Refund Policy

  1. Order cannot be cancelled or amended once you have completed the product ordering process online.
  2. Before you place an order, please view your order contents and the total amount in your shopping basket.We strongly advice you to carefully review and modify your order prior to payment submission
  3. You can raise an application for Product Return/ Exchange/ Refund Request Form to us within 7 days from Date of Parcel Receipt for the item (s) purchased by you, if the item(s) :-
    • Defected
    • Product is expired
    • Incorrect Product(s)
    • Damaged Goods with T&C
    • Wrong Delivery
    • Other Reason
  4. All return must be in good condition and all original packaging (including invoice)
  5. We do not entertain any Application for Product Return/ Exchange/ Refund Request after the specified return validity period Or if you do not provide complete required information stated above.
  6. We will notify you on the status of Return/ Exchange/ Refund Request via email notification within 7 Business days AFTER we received the COMPLETE information required provided by you. In the event of any further clarification required, we will contact you accordingly. Failure for further clarification required within specified time frame stated in email will result in application being rejected.
  7. A Return/ Exchange/ Refund Request Status Confirmation for further action will be sent to you accordingly upon investigation completed
  8. We reserves the right to accept or reject any exchange/ return/ refund request from case to case basis. Approved request does not guarantee the products can be entitled for immediate exchange/ refund until our verified the returned product(s) meet(s) the criteria/ requirements of exchange/ refund policy.
  9. Refund (Only applicable if product exchange is unavailable/ out of stock/ discontinued)
  10. If you are entitled to a refund, we will process the calculated refund within thirty (30) days you received an email Refund Notification from us. No cash refund for any Refunds.
  11. All refunds will be made with the payment mode determined by us within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund
  12. Any return , exchange and refundable not allowed to walk in. All return, exchange and refundable shall be dealt by email or whatsapp.